Reviews are at the root of Charles Marlow’s aim to be distinguished and trusted – two of our five core values. In short, these values are about long-term relationships which are never easily gained. They’re built on the trust that comes from professionally fulfilling people’s wishes – while listening to the advice we get on the way.
So, whether you are selling, buying, renting, house managing, whether you’re one of our many trusted local experts or whether you just walked in from the street to chat, we treasure every bit of feedback we can get.
Read more about Paul and Kristi’s experience of buying a home through Charles Marlow.
Below you will find a list of quotes from different people who have left a review. The most recent are presented first. If you wish to leave a review, you can do so on email, Google or Facebook. To help your reading, we’ve added links where names, locations and villas are mentioned – in case you would like to read about or look at the specific property or a Charles Marlow member.
Me and my girlfriend rented a house in Deia with the help of Charles Marlow. We had a great time while there (in spite of it being during COVID-19 times), and the people from Charles Marlow facilitated everything very well. Andreas Loftager was our primary contact person and made the booking process and our stay 10/10. Much recommended.
– Richard, Sweden
Villa Alconasser is a lovely house in a lovely position. Views are spectacular throughout the day and evenings. Terraces are great – especially with rain! But also for suppers and lunches. Good facilities (modern fridge and wine cooler, v decent bathrooms, comfy bed, lots of clean and new towels), lovely outside furniture (especially the four steamer chairs) which is all in excellent condition. We felt like there was lots of space, and the pool is beautiful.
– David, UK
First of all, many thanks to you Andreas at Charles Marlow for helping us having some really great weeks in wonderful Majorca.Feedback to the team: We think you all did a great job!From you Andreas leading our experience to the cleaner, always diligent and smiling.Regarding the villa itself, we had some issues, but you quickly attended and fixed those.We note that the villa is outstanding and fantastic in many regards! Truly amazing 🙂 .
– Olav, Denmark
The family had a great time in this beautiful villa [Son Veri], they felt very comfortable there. Thank you very much for the organisation.
– PA for German family, August 2020
Charles Marlow helped us organise a stay in Mallorca during very challenging times. We travel a lot and tend to stay at the best places around the globe, so our bar is very high and admittedly we can be tricky customers as we can’t help but compare every trip to the experiences we had in the past. Charles Marlow and the owners of Ca’n Soller just raised that bar.
Due to the pandemic, our list of requests was longer than usual. Charles Marlow’s team was very professional, efficient and responsive from start to finish – helped us select the right property, addressed all of our requests and made us feel comfortable to travel and ultimately stay in Mallorca. A special thank you to the concierge who has done her absolute best to ensure we could have a fun holiday without coming much into contact with other people.
As we were not comfortable staying at our favourite hotel on the island (through no fault of the hotel), the team came up with the next best thing – a truly luxurious and very spacious property which in many cases resembled our favourite hotel – both in terms of the décor and the excellent service of the villa team. The villa had a lot of character, was exquisitely furnished, well equipped and everything was functioning well. If you are into cooking, the kitchens (there are 3!) are chef’s paradise. Clearly, the villa owners put a lot of thought, love and resources into the property and run a truly 5 star service.
Many thanks to all for making our stay so special.
– London family, August 2020
We have had a lovely time [at Casa Dolphina]. The pool and gardens are fabulous. Views sublime. The housekeepers are fantastic and we really love Coco [the housekeepers’ dog]. The owners were really welcoming too.
– Tessa, UK
Had a booking, but had to cancel due to the Corona-situation. Got a full refund and super, personal service. An amazing experience.
– Ronnie, Denmark, through Trustpilot
Having just returned from 10 days in a superb villa in Deia (Sa Tanca, ed.), we cannot recommend highly enough Charles Marlow and Bros, and Andreas and Mya (house manager, ed.) in particular. We were very keen, since it was off-season, to have the possibility of a cozy fire, central heating, and the ability to cook a few dinners. The house was handsome, traditional yet elegantly comfortable, beautifully equipped, and situated on the sunny side of the village, perched above the Belmond La Residencia. A perfect spot to sit in the sun on the terrace and watch the goings on in the village below. Andreas was very responsive and handled all the details perfectly; the company manages a number of exquisite properties. We hope to return to Majorca very soon, and would only stay in the Tramuntana Mountains with the help of Charles Marlow and Bros.
– Hilarie, USA
The villa that I rented (Can Topa) was comfortable and well situated. It was well equipped, clean, nice linens and towels. Location was perfect for my small group and the little pool was not used (October visit, ed.), but it provided us with ambiance.
– Maria, USA
We stayed in Can Topa, the most beautiful house, which by all means exceeded our expectations. It is centrally located in Deia, with a lovely view and close to the city’s atmosphere and buzz. Andreas from Charles Marlow answered the questions we had very quickly, and the service was top notch in every way. From the initial considerations of where we would like to live, to the questions we had after we arrived. In fact, we thought it was so wonderful that we went with Maria to look at houses in Deia. We will definitely be back!
– Dorthe, Denmark (translated from Danish)
My husband and I have been very impressed with Charles Marlow & Bros. It is clear that this boutique firm, its sales and rental professionals hold themselves to very high standards. We highly recommend them! Look no further!
I felt extremely fortunate to have found sales agent, Maria Garde, at Charles Marlow after attempting to work with a rather unavailable and unhelpful agent at another local firm. Maria is very pleasant, professional and knowledgable. She is very detail-oriented and takes the time to thoroughly address any and all questions, no matter how much time she might need to invest. We could not ask for a better resource to help navigate the real estate sales market in Deia (and surrounding region)!
Similarly, rental agent, Andreas Thau Loftager has been absolutely wonderful! As we have been working to better understand and explore the real estate market in the Deia area, Andreas has made it easy to identify rental properties that both fit our wants/needs for a holiday away from our home in the USA, but that also help to further our knowledge and experience in Deia in general. Further, all of the Charles Marlow rental properties are extremely charming and appear to have been delicately hand picked! Andreas makes the whole process seamless and effortless. The welcome hamper and welcome guide that he provided were also very nice touches!
There are a few other real estate sales and rental firms in the area, but based on my experience with Charles Marlow, I would strongly suggest avoiding the others and selecting Charles Marlow!
– Kate, USA
We had a lovely stay made all the more nicer by the very helpful housekeepers at the villa [Casa Dolphina].
– Orla, Ireland
This [Can Topa] is a fabulous house and Manuel and Oro [of design company MoreDesign, ed.], with the owners of course, have done such an amazing job. We stayed in a house near Es Molí last week which was fine but we feel like we’ve gone from a Holiday Inn to Soho House!
We had a first rate experience with Charles Marlow & Bros who clearly only deal with the best accommodation and our stay reflected that. We met with Andreas whilst staying in the village prior to our stay and he very kindly let us have a ‘sneaky peak’ at the villa so we could visualise our upcoming stay. Andreas was then on hand with any queries we had during the stay. The villa was DIVINE and we all have house envy now. Highly recommend CM & Bs.
– Carrie, United Kingdom
“Le Sophie”, excelente lugar y ubicación. La propiedad en excelentes condiciones en cuanto a limpieza, calidad, servicio etc. Muy recomendados.
– Paulina, Mexico, in a Google Review
We had a fantastic stay at Sa Tanca. The house was perfect, an amazing location and the facilities were all immaculate.
– Richard, United Kingdom
Beautiful house on great location. Very close walk to beach (stones). The house is well decorated and clean. Great stay for family and friends.
– Bart, The Netherlands
We stayed at RL3 in Deia in August for a week as a party of eight. The house had clearly been recently renovated and everything finished to the highest possible spec – above and beyond what we have found previously in any rental property. The children particularly loved the cinema room with its giant screen and massive cushions, which in turn allowed the grown-ups to enjoy the outdoor/bbq area and pool.
The location is ideal – quiet enough so that you don’t see or hear the neighbours, yet only two minutes’ walk to the local shop and the centre of the village.
The house manager was extremely helpful and professional, as were the staff at Charles Marlow, particularly Andreas who even went out of his way to drive all eight of us down to Cala Deia when we couldn’t find a taxi.
Without doubt this must be one of the most beautiful houses in Deia, and I cannot recommend RL3 and Charles Marlow enough.
– Thomas, UK
We very much enjoyed our time at Alconasser, it was a heavenly spot; honestly it was hard to leave!
– Alexandra, UK
We had a fantastic stay in Port de Soller [Le Sophie].We found the villa to be excellent. Everything that we could have needed for our stay was found in the villa, from beach towels, to pool towels, to yoga mats, to weights, to beach bag, to kayaks to top class kitchen facilities. It was absolutely fantastic.A home from home, which is exactly what we wanted. 5 star property.
– Fiona, Ireland
We rented a property from Charles Marlow last week [July, 2018] and had a wonderful time! The property and service was incredible and I can’t say enough great things about the staff! We will definitely be back and it may be to have them help us with a purchase!
– Laura, USA
Bros … you are such decent and lovely men and make a contribution to promoting community and ecology in Deia. Thanks so much for such a wonderful evening of music, fun, family, community and great food and drinks! I love you guys!
– Joanna, local ceramist [written on Facebook as a comment to Charles Marlow’s 2018 summer party]
We bought a property from Charles Marlow in Deia and absolutely love it, it’s such an amazing place. Maria helped us with the sale from start to finish and she was fantastic, we have now become good friends and always meet up on our return to Deia, all the staff in the office are lovely and also very helpful and friendly, I can’t thank them enough for helping us find our perfect place. Thank you.
– Marion & Tom, United Kingdom
Charles Marlow has been absolutely fantastic every time we have hired a villa through them in Mallorca. Their villas are of a very high standard and the team is very professional and helpful. Their concierge service is also superb. We will continue to return to Mallorca and will always hire through Charles Marlow. We only wish they covered other counties too!
– Hannah, United Kingdom
We stayed at Ca Na Mar for a week and had a fantastic time. The Villa was excellent and catered for all of our family’s needs. The owner of the house, Rosa, was quick, reliable and available to answer any questions. I would highly recommend the Villa to anyone wanting a peaceful holiday with great views and an easy walk to Deia.
– Tom, Australia
All of the Charles Marlow team gave fantastic service. The property we rented was of a very high standard and exceeded our expectations. We will definitely look to book with Charles Marlow in future.
– Claire, United Kingdom
If buying a property is supposed to be stressful, someone needs to tell Charles Marlow. Maria and the team have been superb. No dramas. Right from viewing, through the buying process to recommending a great lawyer. Professional, expert and friendly. Even after that, they helped us sort out the IKEA delivery man. The love what they do and it shows. Thanks everyone.
– Stephen, United Kingdom
Americans buying a house in Deia . . . Charles Marlow and Bros’ Maria Garde professionally guided us through the entire process, as if she were a relative or good friend. When anyone asked us how we could manage the process from afar, we always replied, “There’s this great real estate office, Charles Marlow in Deia, and they are super. They are with us all the way and tell us what to do next.” Indeed, Maria connected us with an excellent lawyer and architect and people in town. In the early stages of buying the house, the communication channels were always there with Maria and even after we were the official owners of house, the Charles Marlow and Bros office and Maria continued to guide and help us. We always look forward to stopping in when we are in Deia to say hello to whomever is working. Without hesitation we would recommend the team to anyone looking for real estate.
– Kristi, USA
Exemplary service – we could not have asked for more. The welcome basket was a great surprise, and contained some very useful local information.
– Julia, United Kingdom
Finding the words to express what it is about Deia is difficult. It has such a beautiful quiet energy all of its own. This same energy permeates the atmosphere at Son ‘Or [no longer for rent, ed.]. On every level I fell in love with this house. Its design and layout, its airiness, its views of the sea…all so beautiful. I particularly loved how bright and airy the house is. The attention to detail delighted at every turn. The art and books kept me happy and made me so sad to leave. The situation is idyllic – surrounded by trees and sky and just a 5 minute stroll down to a quiet cove – to swim, to sit, to read, to dream.The team at Charles Marlow were so helpful – and any communication was responded to in a prompt and most friendly manner. During our stay we knew that any help required was only minutes away. I can’t recommend this house highly enough and I hope we are lucky enough to revisit.
– Doreen, United Kingdom
We had a wonderful vacation at S’Era [no longer for rent, ed.], and we are grateful to all involved parties for creating an amazing experience for us. Every touchpoint with Charles Marlow have been at very, very high service level, and I see absolutely no rooms for improvement (and I’m usually relatively picky…).
Thank you for everything. And an extra thanks for the welcoming gift and the cava in relation to my wife’s birthday.
– Anders, Sweden
I just wanted to thank you all so much for everything you did to make our holiday in Mallorca such a memorably good one. I can’t tell you how much we all appreciated the thought and effort you all put into making sure that everything ran smoothly, something which makes a particularly big difference for us.
– Arlo and Lizzie
We absolutely loved our stay, and your service was exemplary – we could not have asked for more. The welcome basket was a great surprise, and contained some very useful local information.
– Julia, United Kingdom
We had a lovely time at the house and Deia in general.
Your agency made everything easy and your customer service was superb. Not only were your offerings above and beyond other rentals, but quite often when one rents they are left up to their own devices in terms of booking restaurant reservations, taxis, excursions and trying to figure out how to get things done, and it’s quite frustrating because the area is unknown (and a lot of vacation time is wasted). You helped us so much in that respect by helping out and also offering the guidebook which was wonderful. It makes a vacation that much more enjoyable.
We will definitely be coming back to Deia. Villa Alconasser had breathtaking views, especially from the pool, in one of the most beautiful holiday locations I have visited. We very much enjoyed the close proximity to the house of the beach (just a ten minute walk) which gave us both the option of the pool or beach. We were very well looked after by Charles Marlow, both before our holiday and during our holiday. I can’t thank you enough for making it such a memorable holiday.
– Neal, United Kingdom
Charles Marlow experience was excellent. Very responsive relating to requests prior to arrival. Great service in meeting us and personally escorting us to the villa. Nice welcome pack on arrival as well. Very helpful with tips, recommendations and any requests during our stay.
The villa was outstanding. Amazing location, views, swimming pool and accommodation. Villa built to the highest standard. Very quiet. Was very much enjoyed by all.
From our first contact with the Charles Marlow Team everything has been very straight forward and hassle free..
We were looked after very well and the Charles Marlow Team were always at hand to give us help and, more importantly, advise as to the best restaurants and events in the area.
We look forward to booking our next holiday through this great team.
– Simon, United Kingdom
We had an over-the-top amazing stay at the Port Soller villa. Charles Marlow was really easy to coordinate with and gave us great customer service in arranging to make our stay as comfortable as possible. We enjoyed going to the beach every day and swimming in the pool, dinners out on the deck were enjoyable. Thank you for the wonderful summer vacation Charles Marlow!
– Tamara, Switzerland
We were delighted with Sa Cala and all that it offers. I don’t think any of us could find fault with it. The facilities and location suited the needs of our family holiday perfectly.
We also appreciated the advanced reservations made by Nikol at Ca’s Patro and providing the contacts with Mezzo Magic resulting in a memorable rib ride out to Sa Foradada for lunch.
All in all a great holiday.
– Andrew, United Kingdom
I loved the property and my time spent there. The property was exactly as described and the level of the furniture, appliances and the location was first rate.
– Bob, USA
Thank you for a lovely stay. I can’t think of a single thing that everyone at Charles Marlow could improve, as our holiday at the villa was fantastic from start to finish, and you were so helpful when we could not get our lights to work – even though it was a Sunday, and I am sure you had many better things to do!
Many thanks also for organising a perfect dinner at C’as Patro March, and for your advice on vegetarian-friendly restaurants before we arrived. Access to this ‘local knowledge’ is really helpful, and the concierge service is a great asset to your agency.
– Julia, United Kingdom
We had a really truly fabulous time, we all loved Deia and Ca Na Mar.
Your help with our booking all along was commendable and nothing was too much trouble. We thank you for booking 3 restaurants for us, Sa Vinya, El Olivio & Patro March (the latter was an experience, well managed by the staff when we had a thunder and lightening storm ! )
Rosa was very welcoming on our arrival and departure, and the house keeping was good with a mid week clean and change of bedding. The taxis booked by you for our airport transfers were on time and the drivers friendly.
My husband and his friend popped in to the Charles Marlow office and met with you, it was good to know that you were on hand should we have had any problems… Any issues we had with missing light bulbs and TV tuning was dealt with quickly and efficiently.
The villa was lovely and we especially enjoyed relaxing in the hot tub under the rosemary bushes. Deia was so beautiful, and I actually think off-season was a nice time to visit, with the blossom and the oranges looking so pretty.
We had a thoroughly enjoyable time at Can Topa and will certainly return again to Deia in the future. I could not fault the service we experienced from you, Nikol and the rest of the Charles Marlow team, so thank you! Similarly, Steve and colleagues at Mallorca Management were very efficient; we experienced a small issue with the hot water when we first arrived at the villa and the next morning Steve guided me skillfully through the problem solving process to deal with the issue. I have recommended Charles Marlow to one of my colleagues who is considering a holiday in the area.
We would happily stay at Can Topa again, although I suspect we might be minded to try another of your properties, for example Sa Llupia if we were in a larger party.
Richard, United Kingdom
The service from both Charles Marlow and Mallorca Management was absolutely stellar.
The two villas we rented were exactly as represented in the photographs and descriptions. They were beautiful, spotlessly clean and very comfortable.
We really appreciated the thoughtful leaving of some basic groceries in Can Topa as well as the prompt attention to a minor plumbing issue at El Niu.
Thank you for helping us to enjoy our stay in your beautiful island.
– Sonja, USA
Thank you for organizing our holiday in Deia. Everything was organized by you perfectly. Especially wanted to thank Nikol for paying attention to us and our wishes.
We did not find any problems and inconveniences on the pitchfork.
– Vladimir, Russia