Once you’ve rented a beautiful property through Charles Marlow, you want to make absolutely sure everything runs perfectly smoothly and that you really do enjoy the best Mallorca has to offer. Hayley Newbury heads up Charles Marlow Concierge, our bespoke service designed to make sure you have only the happiest of memories of your holiday on our island. I spoke to Hayley about what makes Charles Marlow Concierge so special.
Hayley has a background in high profile artist and event management. She is a fully qualified event and wedding planner with The Fitzwilliam Institute for Event Management and Wedding Planning with a distinction.
Along with her husband Dan, she was featured on five episodes of the popular UK prime time ITV travel television programme, Wish You Were Here, about their love for Mallorca. It was while filming for this TV show that the couple discovered Deia. They returned each year to holiday, were married in the church in 2009, and settled permanently in the village in 2016.
Could you describe the Charles Marlow Concierge service to me, Hayley?
It’s an exclusive service providing first class concierge of the highest standard, available to anyone staying in a Charles Marlow rental property on Mallorca or Ibiza. We even take care of guests in their home country, booking flights, private jets and airport transfers so that they can arrive to their destination with peace of mind. It’s special because it is personal. We’re not a call centre. It’s me running the show with a small team of passionate individuals who all love what they do. We are unique in the fact that we never add any commission on top of any services. So, the prices are all transparent. The guest is our priority and always will be.
What kinds of things do you organise?
Anything, really. But here’s an example. We can arrange for a chauffeur to take you to your private yacht where breakfast will be served. Experience the coastline as your captain sails you to a hidden restaurant, only accessible by sea, where a reservation has been made for you. After lunch, enjoy water sports in the sun, finishing off with canapes and champagne while watching the sun set on the top deck. On arrival back at your villa, your therapists will be ready to offer poolside spa treatments, before a candlelit dinner prepared by your private chef.
What are the most common requests you receive?
Yacht charters are very popular. We offer day charters, including tapas and canapes, as well as the champagne cruise, which is breathtaking. Charles Marlow Concierge guests also enjoy indulging themselves with the services of a private chef, especially for traditional paella evenings at the villa, followed by typical Mallorquin dessert.
How far in advance of coming to the island should people let you know what they’d like to do?
We usually start taking bookings for activities and reservations around six months in advance. We do deal with last minute requests but can’t always guarantee availability, so our advice is to get in early. For example, since it was featured on the BBC’s The Night Manager, Cas Patro March restaurant at Cala Deia, gets booked up months in advance. We’ve already arranged lots of bookings at the restaurant for July and August and it’s only February!
How does the rental car delivery service work?
Charles Marlow Concierge arranges for cars to be delivered to guests’ villas before they arrive. Vehicles are collected at the end of the stay, so the guests don’t have to worry about anything. We offer a wide range of vehicles, including jeeps, family cars, micro cars, people carriers and sports cars.
What kind of children’s activities can you offer?
There are lots of fun things for children to do while staying on the island. Water sports are always popular, as are cooking classes. Depending on the age of the children we organise scuba, swimming lessons, sailing, adventure hikes, children’s yoga, spa pamper treatments, tennis and cycling.
How can a private chef can change the experience of renting a villa?
Many guests don’t want the hassle of cooking when they’re on holiday. Never mind shopping, serving and clearing away, especially when we’re talking large groups or parties. Our private chefs take care of absolutely everything, whether it’s just one special dinner or cooking for your entire stay. They’re experts in what they do and work closely with guests to create specific menus using local ingredients and fresh produce.
What are the most popular experiences for clients?
Lots of things are super popular. If I had to pick a few, I’d say yacht charters, sunset cruises, the private chef service and vineyard finca wine tours.
Why do you love what you do?
I’m passionate about helping guests to get the most out of their time on the island, creating beautiful experiences that result in memories to last a life time. Using my expert knowledge of the best suppliers and activity providers, I know who gives an outstanding service. I love sharing that knowledge with guests staying in Mallorca to make sure they have the time of their lives.
If you’d like to find out more about how Charles Marlow Concierce can help make sure yours really is a dream holiday, contact Hayley and her team at firstname.lastname@example.org. For general questions regarding our rentals, contact email@example.com.