The holiday and travel sectors are under a lot of pressure at the moment due to the outbreak of Covid-19 and the insecurity that comes with it. That is why, on 13th March, Charles Marlow took the initiative to add some clauses to our contracts to create a Covid-19 cancellation policy. This way, our rental guests have better cancellation options.
Many who thought they would be travelling in 2020 are now afraid of losing money or simply of the disease.
At Charles Marlow, we thoroughly understand these fears. Our regular strict cancellation policy can no longer stand alone given the circumstances of 2020.
Therefore, we have decided to add temporary clauses to our booking forms, the contract between us and our holiday guests. These clauses took effect on 13th March. Our hope is that this will give you the confidence to book a villa on The North West Coast of Mallorca or on the entire island of Ibiza in spite of the coronavirus outbreak.
If you booked a holiday in Mallorca or Ibiza before 13th March, we can’t change the legal terms for that. You are well protected by Spanish law, though. This is because Covid-19 is a ‘force majeure’ that has caused a state of emergency in Spain which was not expected at the time your booking was made. Get in touch for more information.
All our guests booking from 13th March and onwards – until further notice – will have the following clauses added to their booking forms:
Remember that if you have any questions or doubts regarding our Covid-19 cancellation policy, you can contact us for a chat or a video call to discuss in detail. We’d love to speak to you.